Privacy Policy

Last updated: 08 January 2026

Westico Property (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

1. What Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including but not limited to:

Full name
Email address
Phone number
Residential or postal address
Property preferences and requirements
Identification documents (where legally required)
Rental or purchase application details
Financial and employment information (for tenancy or transaction assessment)
Communication records (emails, calls, enquiries)
Website usage data such as IP address, browser type, and cookies

We only collect sensitive information where required by law or with your explicit consent.

2. How We Collect Personal Information

We collect personal information through:

Website enquiry and contact forms
Property inspection registrations
Rental or purchase applications
Phone calls, emails, and in-person meetings
Third parties such as referees, identity verification providers, or listing portals
Cookies and analytics tools on our website

Where possible, we collect information directly from you.

3. Purpose of Collection

We collect and use personal information to:

Respond to enquiries and provide requested services
Facilitate property sales, leasing, and management services
Process rental and purchase applications
Arrange inspections, viewings, and communications
Conduct identity, reference, and eligibility checks
Meet legal and regulatory obligations
Improve our website, services, and customer experience
Send service-related communications and marketing (where permitted)

4. Disclosure of Personal Information

We may disclose your personal information to:

Property owners, landlords, vendors, and developers
Tenants, buyers, or prospective parties (where relevant)
Service providers such as IT providers, payment processors, and CRM systems
Legal, accounting, and professional advisers
Government authorities where required by law
Third-party platforms used for listings, inspections, or applications

We do not sell personal information to third parties.

5. Overseas Disclosure

Some third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

Improve website functionality and performance
Analyse website traffic and usage patterns
Enhance user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

7. Direct Marketing

We may send marketing communications about our services if:

You have consented, or
It is otherwise permitted by law

You may opt out of marketing communications at any time by using the unsubscribe option or contacting us directly.

8. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and administrative safeguards.

Despite our efforts, no data transmission over the internet is completely secure. You acknowledge this risk when providing information online.

9. Access & Correction

You have the right to:

Request access to personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information

Requests can be made by contacting us using the details below. We may require verification of identity before processing requests.

10. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer required, information is securely destroyed or de-identified.

11. Complaints

If you believe we have breached your privacy rights, you may contact us using the details below. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be published on our website and will take effect immediately upon posting.